Ramon Villalobos
Desktop Support | Cybersecurity | Secret Clearance | Security+ | Network +| AZ-900 | A+ | ITIL Foundations | Microsoft Software and Systems Academy
- Role
- Desktop and Field Support Specialist at Permian Basin Materials
- Location
- Midland, TX, US
- LinkedIn followers
- 500 followers
About Ramon Villalobos
With over six years of experience in the U.S. Army, I’ve built a strong foundation in…
Experience
Desktop and Field Support Specialist
Jun 2024 — Present · Odessa, TX, US
Provide comprehensive end-user support: Resolve IT issues efficiently using the Samage ticketing system, ensuring minimal disruption to employee productivity.•Support and maintain hardware and software: Manage and troubleshoot printers, scanners, email systems, Microsoft Office, and company-specific software and hardware applications.•User account management and data recovery: Handle daily user account administration, including server backups and file restoration as required.•Install and configure workstations: Set up workstations, printers, and other equipment, ensuring seamless network and server connectivity.•Monitor system health: Oversee workstation backups and ensure timely antivirus updates to maintain system security and integrity.•Utilize Azure to view users login-logs and investigate any unusual activity.•Manage IT inventory: Maintain an up-to-date inventory of all active and inactive IT equipment, including desktops, laptops, printers, scanners, and mobile devices utilizing Lansweeper.•Analyze and optimize IT infrastructure: Assess information to recommend and plan the optimal layout for computers and peripheral equipment, ensuring efficient operations and effective use of space.•Software management: Track software changes and apply necessary updates to keep systems current and secure.•Configure and upgrade IT equipment: Set up and upgrade desktops, laptops, printers, modems, and other ancillary equipment as needed.•Prepare devices for employees: Configure laptops, cell phones, and printers for both new and existing employees with the required software and settings.•Utilize Lansweeper for device tracking: Use Lansweeper to locate devices and identify the last user logged into each device for efficient asset management.
Education
Noncommission Officer Academy
Military and Strategic Leadership
University of Phoenix
Associate's degree, IT with a focus on security
2019 — 2021
Western Governors University
Bachelor of Science - BS, Cybersecurity and Information Assurance
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