Ramon Santiago

About Ramon Santiago

I approach all my professional undertakings with a profound sense of dedication, consistently taking pride in the work that I do. This dedication is fueled by the strong foundation of my personal life; I am a married husband and father of two children, and our family is completed by a small dachshund \"wiener\" dog. My professional fulfillment comes from a genuine enthusiasm for collaboration and a love for working with others to reach a common end goal. This spirit makes me an effective and reliable team member.A key strength is my strong ability to co-manage in a multi-site environment, coordinating operations across various locations while adapting to unique challenges.In my work, I function effectively as an independent thinker. I am highly professional and reliable, capable of performing duties with minimal supervision. I use my initiative to find innovative solutions and improve processes, contributing original ideas while remaining open to feedback.My decision-making, analytical, and problem-solving skills, with attention to detail, are central to my professional approach. I excel at identifying obstacles and addressing problems cooperatively, thinking critically to find effective solutions that manage tasks efficiently. My detail-oriented nature ensures accuracy and thoroughness in all my work.I possess strong verbal and written communication skills, crucial for success in any collaborative environment. I am adept at articulating information clearly and concisely, fostering understanding and team cohesion.My excellent customer service skills reflect my ability to listen to needs, articulate benefits, and create solutions that provide tangible value, maintaining a patient and courteous approach.Furthermore, I have the ability to prioritize and manage multiple projects simultaneously. Strong time management skills allow me to organize tasks, avoid distractions, and maintain focus, ensuring all priorities are addressed effectively and deadlines are met.Finally, I have a solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction. I quickly acquire new skills that enhance my work and the efficiency of my team.In summary, I am a dedicated, collaborative, and analytical professional who takes immense pride in delivering high-quality work and achieving shared goals. My comprehensive skill set makes me a valuable asset to any team.

Experience

1. Operations Lead

   AdaptHealth

   Jul 2023 — Present

   The Lead, Operations Specialist is the subject matter expert and will be responsible for assisting leadership with oversight of their respective teams. This individual will provide feedback, training, and guidance to ensure operations staff is following department protocol and processes. This role will be responsible for handling any issues or problems that cannot be resolved from other members within the team. This individual will work closely with supervisor and leadership to develop operations process improvements. A Lead, Operations Specialist demonstrates advanced or expert knowledge, skills, and abilities. Essential Functions and Job Responsibilities:Mentors, guides and provide oversight assistance of the operations team. Applies subject matter expertise in evaluating operations process need and improvements. Assist in all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required) Conducts routine reviews to ensure that all necessary employee competencies are completed and updated routinely based on needs. Identifies areas of improvement for operations based on day to activities. Consults across teams, provides mentorship, and contributes specialized knowledge. Develop and maintain working knowledge of current products and services offered by the company. Demonstrates various techniques and documentation to streamline production process. Identifies team member strengths and opportunities and reports findings up to supervisors. Assumes responsibility for resolving team member escalations by working with multiple business partners while consistent communication is present with the member. Coach’s others on how to navigate through systems to find information as needed. Assists with training new employees and assists other team members with problems they encountered while interacting with other organizational members.

Education

• La Sierra University

  History Political Science

  1987 — 1991

Skills

• Abs
• Harp 2.0
• Condos
• Real Estate Transactions
• Real Estate
• Refinance
• Hud
• Mortgage Underwriting
• Conventional
• Single Family Homes
• Mortgage Lending
• Down Payment Assistance
• Loan Origination
• Asset Finance
• Real Estate Financing
• Real Estate Economics
• Jumbo Mortgage
• Rehab Loans
• Residential Homes
• Sellers
• Foreclosures
• Relocation
• Mortgage Banking
• Bilingual-Spanish
• Calhfa
• First Time Home Buyers
• Government Loans
• Usda
• Construction Loans
• Short Sales
• Jumbo
• Fha
• Modular
• New Home Sales
• Investment Properties
• Mortgage Marketing
• Investors
• Buyers
• Referrals
• Modular Homes