Ramon Perez

About Ramon Perez

As a seasoned technology executive with over 23 years of experience, I have successfully…

Experience

1. Manager, Client Certification and Implementation Services

   First Data Corporation

   Aug 2012 — Present · Memphis, TN, US

   Manager, Client Integration ServicesAdvanced to this role to assume strategic and operational ownership for gateway level 2 support, incident, problem, and change management, and process improvement workflowsAcquired and led cross-functional team in support of ACH incident tracking, EFS Net gateway support, tokenization, gateway level 2 support, and frontage certificationServed as strategic partner and trusted advisor and acted as a liaison between, and external clients to elicit, analyze, communicate, and solve business challenges leveraging the appropriate technologyOptimized processes to align with company practices, mitigated gaps and bottlenecksPartnered with Integrated Partner department to create tasks required to ensure PCI certification of multiple products such as First Data Payeezy Payment Solutions, ApplePay, Samsung/Android Pay, Payeezy Developer Portal, and multiple First Data GatewaysManaged post-acquisition integration successfully for debit gateways and established governance, workflows, and methodologies to integrate and align with Fiserv’s standardsCollaborated with internal Implementation and Certification stakeholders while partnering with external client technical teams to ensure client’s implementation dates were met for a myriad of ecommerce and mcommerce payment processing solutionsAppointed to charter and develop a new credit card tokenization and encryption integration team that interfaced with merchants and multiple vendors

Education

• ITT

  CNS, Technology

  2004 — 2006

Skills

• Project Management
• Payment Card Processing
• Incident Management
• E-Payments
• Business Analysis
• Credit Cards
• IT Strategy
• Transaction Processing
• Electronic Payments
• Ach
• Acquiring
• Agile Methodologies
• Management
• Business Continuity
• Payment Systems
• Security
• Enterprise Software
• Pmp
• Leadership
• Disaster Recovery
• Information Technology
• Vendor Management
• Saas
• Iso8583
• Requirements Analysis
• IT Management
• E-Commerce
• Mobile Payments
• Call Centers
• Software Project Management
• Payments
• Debit Cards
• Cards
• Visio
• Integration
• Pci Standards
• Payment Gateways
• Project Portfolio Management
• Sdlc
• Solution Architecture