Ramon Gomez

Chef Concierge & Guest Experience Manager @The Gwen, A Luxury Collection Hotel

Chicago, IL, US

To oversees the concierge team and ensures high-quality guest experiences by managing services like booking reservations, arranging transportation, and providing local recommendations. I act as a liaison between guests and hotel services, ensuring personalized and memorable stays. I alsosupervise the bell staff, front desk, and guest services teams, handling check-ins, check-outs, and guest inquiries. I address guest complaints, coordinate with other departments to fulfill guest requests, and strive to improve overall guest satisfaction, making sure each guest feels welcomed and valued throughout their stay.