Ramon Christopher Mesa
Technical Solutions Engineer @Arista Networks
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WORK HISTORY
Technical Solutions Engineer @Arista Networks
Burnaby, BC, CA
Arista Networks pioneered software-driven, cognitive cloud networking for large-scale datacenter and campus environments. Arista\'s award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Committed to open standards, Arista is a founding member of the 25/50G consortium. Arista Networks products are available worldwide directly and through partners.At the core of Arista\'s platform is the Extensible Operating System (EOS™), a ground-breaking network operating system with single-image consistency across hardware platforms, and modern core architecture enabling in-service upgrades and application extensibility.Duties and responsibilities include:* Respond to customer product inquiries via telephone or in writing, internet-based email.* Resolve customer concerns raised during installation, operation, maintenance or product application, or compatibility matters.* Interpersonal skills and product knowledge and expertise * Troubleshoot problems with hardware equipment and software applications and recommends corrective action.* Document customer communication and recurring technical issues to support product quality programs and product development.
EDUCATION
University of the East
Bachelor of Science in Electronics and Communications Engineering
SKILLS
ABOUT RAMON CHRISTOPHER MESA
More than 12 years of Experience in high-profile multi-national corporations supporting Network and Security platform. Currently working as a Technical Solutions Engineer Involved in providing technical support and assistance to Arista Networks certified partners and customers* Arista ACE: L3 (Arista Cloud Engineer: Level 3)* Fortinet Network Security Expert (NSE4, NSE7).* CISCO Certified Network Professional (CCNP).* CISCO Certified Design Professional (CCDP)* Hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging, and administering the following network protocols and technologies:EVPN, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet 802.3ab & 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST 802.1d), VARP/VRRP, VLAN 802.1q), VRF* Good understanding of network protocols such as TCP/IP, VPN and VOIP.* Experience with VPNs (IPSec, SSL, L2TP, GRE)* Experience with troubleshooting tools such as tcpdump and Wireshark* Good knowledge of authentication protocols and methods (LDAP, SSO, Radius, 2-factor authentication)* Strong knowledge and hands-on experience on Arista, Cisco and Fortinet Products covering Firewalls, Data, Wireless, Switches, and Routers* Hands-on troubleshooting experience with Riverbed Steel Head (Wan Accelerator), Blue Coat (Web Caching), Solarwinds (Monitoring tool), Shoretel VOIP Platform and AWS Services
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