Ramneet Kaur
Technical Customer Support Associate @HGS
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WORK HISTORY
Technical Customer Support Associate @HGS
Waterloo, ON, CA
Client: Metrolinx CanadaResponsibilities: • Delivered technical and customer support for Metrolinx transit services, ensuring timely and accurate issue resolution. • Managed and tracked customer cases using CRM tools, maintaining detailed records to improve response quality and resolution efficiency. • Analyzed customer transaction and usage data using Power BI to identify trends and support informed decision-making. • Utilized SharePoint (SP Web) for documentation, knowledge base updates, and case-escalation tracking. • Collaborated with internal teams to troubleshoot complex account and transaction issues, escalating when necessary. • Ensured adherence to client policies and service-level agreements while maintaining a professional and empathetic customer experience.
EDUCATION
Lambton College
Graduate Certificate, Cloud Computing for Big Data
Techno Canada Centre of Excellence
Training program, Business/ Data Analyst
CHANDIGARH UNIVERSITY
BE - Bachelor of Engineering, Computer Science and Engineering
ABOUT RAMNEET KAUR
Data and BI professional skilled in Python, SQL, data analysis, and dashboarding. Experienced in building analytical workflows, writing complex SQL queries, performing statistical analysis, and creating insights using Tableau and Power BI.Worked on churn analysis, operational performance projects, and research-based data analytics. Focused on clean code, problem-solving, and delivering reliable, data-driven solutions.
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