Ramkumar Jhs

About Ramkumar Jhs

I strongly believe in the mantra of \"Give Value and Seek Value\". Am an empathetic leader and patience is my virtue.I am a high impact and passionate senior CX technology leader with a \'Customer First\' mindset and a proven track record of driving technology strategy and innovation, transformation, delivery and scaled AI & GenAI adoption. I strongly believe great Customer Experience enables enterprises differentiate themselves uniquely in the marketplace.I am adept at forging strategic ecosystem partnerships in the CX space, droving product innovation and platform modernization leveraging AI, GenAI and Agentic AI capabilities.I come with strong technology delivery background and have successfully built CX Practices grounds-up and have turned around complex and red digital transformation programs resulting in client retentions and revenue generation.As a Managing Director, am part of the leadership team at Technology for Operations, within Accenture Operations unit leading technology strategy and innovation for Intelligent Sales and Customer Operations portfolio. I drove technology standardization across CCaaS, Workforce Management, VoiceAI, CRM etc. Am also the global relationship leader for AWS for entire Accenture Operations portfolio driving co-innovation and co-investment models and in building differentiated industry solution for Life Sciences with AWS.I have expertise across Retail, Pharma, Telecom, Transportation & Government sectors at top tier global IT Consulting and Technology firms such as Accenture, Infosys, Cap Gemini, Tech Mahindra & Conduent. I have multi-geographical & cultural exposure across countries like USA, UK, China, Brazil, Australia, Japan, Poland, Dubai, Malaysia & Thailand.I am a people leader and believe in nurturing and in collective success.Always a student, constantly learning, un-learning and learning.

Experience

1. Managing Director & CTO - Intelligent Sales and Customer Operations

   Accenture

   Sep 2021 — Present · Bengaluru, IN

   Led technology strategy and innovation for the Intelligent Sales and Customer Operations portfolio globally at Accenture Operations. • Evaluated and forged strategic technology ecosystem partnerships with both enterprise and niche players around Voice, Chat, Workforce Management, Knowledge Management, Quality Automation, Language Translation, Training and Coaching etc, to enhance customer operations capabilities and serve client needs across sectors effectively.• Developed industry solutions on leading CCaaS platforms, leveraging internal IP to address client challenges. • Successfully led scaled AI/GenAI adoption, improving customer experience and employee effectiveness across multiple clients and regions.• Global lead for AWS Partnership across Accenture Operations• Envisioned and built ACCare.ai platform for Life Sciences - powered by AI, GenAI and Agentic AI capabilities - by partnering with ecosystem partners and Operations Delivery, Transformation, Sales and Solutioning leaders from Life Sciences Operations to develop end to end technology solution augmented by managed services construct.

Education

• Indian Institute of Management Bangalore

  Master of Business Administration (M.B.A.), Strategy & Marketing

  2013 — 2014

Skills

• Integration
• Requirements Gathering
• Business Process Improvement
• Sdlc
• Solution Architecture
• Practice Management
• Management Consulting
• Vendor Management
• IT Strategy
• Enterprise Architecture
• Strategy
• Business Analysis
• Global Delivery
• Project Management
• Business Intelligence
• Software Project Management
• Crm
• Pre-Sales
• Business Transformation
• Oracle
• Requirements Analysis
• Business Process
• Soa
• Pmp
• Siebel
• Program Management
• Agile Methodologies