Ramkumar Perumal
Strategic Customer Service Manager - Cloud Infra, DB Cloud, Exadata
- Role
- Strategic Customer Service Manager - Cloud Infra, Db Cloud, Exadata at Oracle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ramkumar Perumal
A seasoned leader with over 30 years of experience overseeing cloud DB environments, data centeroperations, high-availability infrastructure, and enterprise-scale service delivery. Skilled in designing andmanaging robust data systems, driving platform performance, enhancing operational resilience, andexecuting complex technology programs. Known for strengthening customer relationships, improving dataplatform reliability, and aligning technology operations with business outcomes.> Graduated from Great Lakes Institute of Management and Stuart School of Business USA in “Operations and Supply Chain Management”> Certified Field Service Manager by SGSA, UK> Certified Services Excellence from Indian School of Business (ISB), Hyderabad, 2007> ITIL Certified > AIM Project Methodology Fundamentals
Experience
Strategic Customer Service Manager - Cloud Infra, Db Cloud, Exadata
Jun 2023 — Present
Strategic Customer Service Manager – DB Cloud, Cloud@Customer, On-PremPart of Oracle’s Strategic Customer Program (SCP), acting as a central liaison between Product Development,Sustaining Engineering, Project Management, Advanced Customer Support, and Migration teams to drivecustomer success in cloud adoption and lifecycle management. Managing top-tier global banking clientsacross APAC and EMEAKey Responsibilities:Led large-scale Oracle Cloud DB provisioning and migration (Exadata, ExaCC, ADB, DBCS)Ensured high availability, performance, and lifecycle governance of enterprise data systemsDrove adoption of MAA, Fleet Patching, and proactive data platform best practicesEstablished BCP/DR readiness for critical workloadsManaged change plans to improve predictability and operational readinessReduced incidents through proactive monitoring, RCA, and platform stability improvements
Education
Great Lakes Institute of Management
Electronics and Communication Engineering , Operations and Supply Chain Management
2017 — 2018
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