Ramki Subbiah

About Ramki Subbiah

Dynamic Leader in E-Commerce, Orders Management & Retail Operations - Engineering Professional having 12+ years’ experience.With extensive experience managing high-performing teams and driving operational excellence, I have a proven track record of leading diverse groups of over 300+ employees on the subscribers\' successful e-commerce platform, Madras Mandi. We focus on optimizing Quoting and Pricing, Order Management, Retail, logistics, and supply chain processes to ensure seamless order fulfillment and exceptional customer satisfaction.Proud to be a part of the digital transformation mission of ORIGIN to support its expanding business vision by bringing innovative ideas and technical solutions/suggestions, participating in Research and Development, ensuring effective productions/customer support, and finding the factors to fulfill users\' expectations- I collaborate with Product managers, Sales Managers, SEO and Digital Marketers, Procurement team, Operations team, Designers & UX team and the Dev team to deliver our vast set of products. Key Accomplishments- Successfully managed over daily orders, including express deliveries and B2B orders- Lead operations for 9 retail stores across Chennai, ensuring consistent performance and service quality- Superheaded procurement for over 250 fresh produce items, including exotic and imported vegetables and fruits- Maintain a CRM team that achieves a customer satisfaction rating of 4.6 stars or higherI thrive on challenges and am dedicated to creating efficient, customer-focused solutions in fast-paced environments.

Experience

1. Chief Operating Officer

   Origin Fresh

   Jul 2024 — Present · Chennai, IN

Education

• Anna University Chennai

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2007 — 2011