Ramjit Ahir
Customer Support Associate - Mkonnekt
- Role
- Customer Support Associate at mKonnekt
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Associate
Nov 2024 — Present · TX, US
Customer Support Professional at a software based U.S company dedicated to providing exceptional support and resolving customer inquiries efficiently. My daily responsibilities encompass managing onboarding processes, addressing payment-related issues, handling escalations, and facilitating subscription payments through bank detail collection and API integration support. I effectively communicate with customers through email, phone, and chat channels. My toolkit includes Postman for API testing, Jira for issue tracking, MS Teams for communication, and Freshdesk/Freshcaller for helpdesk and telephony management. I consistently achieve a high level of productivity, closing over 60 tickets daily while maintaining a focus on quality and customer satisfaction.
Education
Autonomous college
Bachelor of Commerce - BCom, Accounts and Finance
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