Ramji Mishra

Senior Manager - Training Design & Content @Paytm

Gurugram, HR, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Apr 2025 — Present

Senior Manager - Training Design & Content @Paytm

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Gurugram, IN

Designing training content for products like QR, Soundbox, POS, Loans, and Insurance. Creating new hire & refresher modules, self-paced learning (using Rise 360, Canva, Clipchamp), and static/video nuggets for LMS. Managing internal Google Site, conducting sessions, and supporting FSEs with sales scripts and field insights

EDUCATION

2005 — 2008

Chhatrapati Shahu Ji Maharaj University

BA, English

2010 — 2011

Sikkim Manipal University

C.A; s MDCIM (Master Diploma, Computer Information and System Management

SKILLS

McitpIp CamerasNetwork AdministrationTechOperating SystemsMicrosoft OfficeSalesKnowledge ManagementUser ExperienceSales ManagementZigbeeTechnical SupportRetailOutlookPrintersWindowsCustomer ServiceTroubleshootingTeam LeadershipCustomer Relationship Management (Crm)Ms Office SuiteVendor ManagementManagementIT Hardware SupportCloud StorageHome AutomationTeam ManagementInformation TechnologyIT Service ManagementWritingComputer HardwareDesktop AdministrationWireless RoutersTrainingCcnaTeachingMcts

ABOUT RAMJI MISHRA

Experienced instructional designer, LMS administrator, and technical trainer. Microsoft Certified Professional with 15+ years of experience in the fields of Fintech, Telecom, IoT, Tech Support, Retail, and IT Training.Proven experience in technical training and development, content writing, and designing new hire & refresher training modules for Field Sales, Service and backend executives.E: r••••••••@gmail.comM:+91••••••••44

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