Ramji Mishra

About Ramji Mishra

Experienced instructional designer, LMS administrator, and technical trainer. Microsoft Certified Professional with 15+ years of experience in the fields of Fintech, Telecom, IoT, Tech Support, Retail, and IT Training.Proven experience in technical training and development, content writing, and designing new hire & refresher training modules for Field Sales, Service and backend executives.E: r••••••••@gmail.comM:+91••••••••44

Experience

1. Senior Manager - Training Design & Content

   Paytm

   Apr 2025 — Present · Gurugram, IN

   Designing training content for products like QR, Soundbox, POS, Loans, and Insurance. Creating new hire & refresher modules, self-paced learning (using Rise 360, Canva, Clipchamp), and static/video nuggets for LMS. Managing internal Google Site, conducting sessions, and supporting FSEs with sales scripts and field insights

Education

• Chhatrapati Shahu Ji Maharaj University

  BA, English

  2005 — 2008

• Sikkim Manipal University

  C.A; s MDCIM (Master Diploma, Computer Information and System Management

  2010 — 2011

Skills

• Mcitp
• Ip Cameras
• Network Administration
• Tech
• Operating Systems
• Microsoft Office
• Sales
• Knowledge Management
• User Experience
• Sales Management
• Zigbee
• Technical Support
• Retail
• Outlook
• Printers
• Windows
• Customer Service
• Troubleshooting
• Team Leadership
• Customer Relationship Management (Crm)
• Ms Office Suite
• Vendor Management
• Management
• IT Hardware Support
• Cloud Storage
• Home Automation
• Team Management
• Information Technology
• IT Service Management
• Writing
• Computer Hardware
• Desktop Administration
• Wireless Routers
• Training
• Ccna
• Teaching
• Mcts