Ramita Vikram

About Ramita Vikram

Value Proposition:• Enterprise Risk and Business Continuity managerDesigned, evangelized information risk management framework and Business continuity program.• Lead the COPC certification and re-certification for all types of service offerings at FISCustomer service-Inbound/Outbound voiceCollections- Inbound /OutboundBack office and email services• Mentor and lead transformational projects impacting End User and BusinessHighly successful track record in driving bottom line results through development of continuous process improvement • Business Process Re-engineering and Consulting Expertise Lead consulting projects, which included Process Re- engineering in both transitional operations and business as usual functions • An award winning Quality strategy – from conceptualization right up to global delivery.Led Quality culture in the organization from start-up through growth and maturity stagesSupported Operational Excellence and Service Delivery by designing and deploying a Balanced Scorecard and effective governance methodology Awarded by NASSCOM and India Times in 2 categories: Operational Excellence and Quality and Professional Excellence for our quality model and practices.Specialties: o Customer Experience Management.o Quality Control & Assurance o Risk Management o Audits & Certifications o Business Continuity o Operational Effectiveness /Strategyo Certifications o Balance Scorecard o Six Sigma o Facilitator Training o TRIZ (Theory on Inventive Problem Solving)o Analytico Cost Control / Revenue Enhancement o Organizational Restructuring / Succession Planningo Productivity / Performance Managemento Exposure to Global & Diverse Work Environments

Experience

1. Vice President Customer Experience

   Akasa Air

   Jul 2022 — Present · Mumbai, IN

Education

• Stella Maris College

  Bachelor of Arts, English

• Michigan University

  PG in Managament, Airline, Cargo and Hospitality

Skills

• Quality Assurance
• Bpo
• Business Process
• Outsourcing
• Service Delivery
• Performance Management
• Process Improvement
• Management
• Operations Management
• Project Management
• Business Process Improvement
• Process Excellence
• Employee Engagement
• Strategy
• Succession Planning
• Project Planning
• Operational Excellence
• Restructuring
• Six Sigma
• Leadership
• Customer Experience
• Strategic Planning
• Risk Management
• Team Management
• Program Management
• Vendor Management