Ramiro Rincones

About Ramiro Rincones

I’m a hospitality professional with over 14 years of experience orchestrating world-class events that bring people together, drive economic impact, and create unforgettable moments. As Director of Convention Services at the Indianapolis Marriott East, I lead a team that ensures every detail—big or small—is flawlessly executed.From high-stakes corporate conferences to large-scale association meetings, I’ve overseen the planning and execution of 200+ events annually, working hand-in-hand with clients, vendors, and hotel teams to exceed expectations. I specialize in event logistics, stakeholder coordination, and service excellence, with a relentless focus on creating smooth, stress-free experiences for both guests and organizers. Highlights- Successfully managed logistics for 200+ annual events, ranging from 50 to 1,500 attendees- Partnered with national associations and Fortune 500 clients to deliver seamless, high-impact experiences- Built and led a high-performing team recognized for service excellence and operational precision- Recognized by industry peers for mentorship, calm under pressure, and client-first mindsetWhat drives me? Helping people deliver on their vision. Events are more than logistics—they’re opportunities to inspire, connect, and grow.If you’re planning an event in the Midwest—or just want to swap hospitality stories—let’s connect.

Experience

1. Director of Convention Services

   Indianapolis Marriott East

   Jul 2024 — Present · Indianapolis, IN, US

   Lead convention services operations while supporting banquet and food & beverage revenue goals- Manage planning and execution of conferences, corporate meetings, and social events while maintaining high meeting planner satisfaction scores- Partner with the Director of Sales and hotel leadership to achieve group revenue and operational performance goals- Oversee development and distribution of Banquet Event Orders (BEOs) ensuring accuracy and timely communication across departments- Direct collaboration between sales, banquet operations, culinary, accounting, and hotel leadership- Recruit, train, coach, and develop convention services team members while fostering a culture of accountability and service excellence- Ensure compliance with Marriott brand standards and Aimbridge Hospitality operational policies.

Education

• University of Indianapolis

  Master's degree, Management

  2017 — 2019

• Indiana University Indianapolis

  Bachlors, Tourism, Convention, and Event Management

  2006 — 2011