Ramin Peña

About Ramin Peña

Skilled IT professional with over 8 years of experience in hardware and software…

Experience

1. Business Technology Support Technician

   Boar's Head Brand

   Sep 2023 — Present · Brooklyn, NY, US

   Deployed and configured network switches, including stack and port reclamation, by leveraging Python-based automation with Meraki Scans; applied configurations via console and remote sessions to ensure stable network connectivity- Provide technical support for business systems, enhancing user satisfaction and operational efficiency increasing uptime by 15%- Partner with cross-functional teams to identify tech needs, develop, and ensure seamless integration of tailored solutions- Swiftly resolve complex IT challenges, minimizing downtime and significantly improving operational productivity across departments- Collaborate with the network team as the troubleshooting on-site technician to ensure network connectivity and uptime, resulting in a 20% reduction in network downtime- Provide Tier 1 support and administration for telephony and voicemail systems- Manage physical equipment installations, including phone lines, cabling, and user extensions- Act as liaison between vendors and the company for equipment-related matters- Support LAN/WLAN administration and integration with the network/security team- Install and troubleshoot wiring for LAN and telephony systems, including segmented networks.

Skills

• Windows
• Marketing
• Nonprofits
• Facebook
• Research
• Quickbooks
• Fundraising
• Customer Service
• Nonprofit Organizations
• Social Media
• Computer Hardware
• Writing
• Javascript
• Japanese
• Technical Support
• Windows 7
• Microsoft Office
• Css
• Red Hat Linux
• Linux
• Windows 10
• Public Speaking
• Multilingual
• Html
• Microsoft Word
• Networking
• Active Directory
• Teaching
• Inventory Management
• Powerpoint
• Microsoft Excel
• Troubleshooting