Raminder Pal Singh
Managing Pan India operations of ICT enabled network of Common Service Centers rendering G2C, B2C and B2B services | Project, Channel Operations, Franchise Management | Strategic Partnerships
- Role
- Sr Vice President, Head - Vle Management at CSC e-Governance Services India Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Raminder Pal Singh
PMP certified professional with over 35 years of general management experience including…
Experience
Sr Vice President, Head - Vle Management
CSC e-Governance Services India Limited
Jun 2024 — Present · Delhi, IN
Life Cycle management of approx. Six Lakh VLEs (Village Level Entrepreneurs) operating the Common Service Centers across India, from Application to Exit- Managing Life Cycle of close to One Thousand Field Team members including District Managers, Zonal Managers and State Managers - from Recruitment to Separation (including their attendance and filed visit monitoring)- Conducting Training programs in coordination with Capacity Building team (Soft skills and Product knowledge)- Supporting Business Verticals in arranging Meetings (Physical and VC) for motivating and pushing field team for achieving targets of various services- Making new SOPs and issuing amendments in the existing SOPs looking into new business requirement - Coordination with Technology team for portal and IT processes related work for effective management of operations and processes- Grievance and RTI management- Close coordination with officials of Ministry of Electronics and Information Technology (MeitY), GoI (providing inputs towards various queries, data requirement, grievances, parliament questions, etc; attending weekly review meeting chaired by the Jt. Secy.)
Education
Delhi University
B Sc (Group 'A')
1989
Delhi University
LLB
1993
Indira Gandhi National Open University
MBA
1997
Indian Society for Training & Development (ISTD)
Diploma in Training & Development
2004
Indira Gandhi National Open University
Post Graduate Certificate in Project Management
2010
Skills
- Cross-Functional Team Leadership
- Pre-Sales
- Negotiation
- Project Management
- Relationship Management
- Customer Satisfaction
- Team Management
- Franchising
- Business Development
- Capacity Building
- Key Account Management
- Strategic Alliances
- Service Delivery
- Operations Management
- T&D
- Vendor Management
- E-Governance
- Data Center
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