Rami Hachem

Technology Delivery Lead @TD

Montreal, QC, CA

TECHNOLOGY SOLUTION – PAYMENTS DEVELOPMENT AND DELIVERY – GLOBAL TRANSFERS• Fostered a high-performing culture, providing hands-on leadership and mentorship to build highly collaborative, Agile teams.• Served as the primary point of contact for stakeholders, guiding complex technology solutions through the entire project lifecycle, from planning to delivery.• Translated business strategy into a prioritized execution plan, leading strategic initiatives and managing resources to ensure business goals were met on time and within budget.• Set the technical and architectural vision for the product, crafting robust solutions to complex challenges while providing expert guidance to the development team.• Effectively managed project budgets, timelines, external vendors and risks, ensuring optimal resource allocation and successful project completion.• Drove process innovation by identifying opportunities to automate workflows and leveraging continuous integration to improve efficiency and reduce operational costs.• Championed forward-thinking innovation by exploring and recommending new technologies to senior leaders, leveraging data and insights to elevate the customer experience.• Led major IT incident response efforts, serving as the central point of contact to ensure rapid triage and service restoration.• Managed all incident-related stakeholder communication, providing clear updates and directing cross-functional teams to resolve issues effectively.• Directed comprehensive root cause analysis (RCA) to prevent recurrence and implemented corrective actions to enhance system stability.

École Des Métiers De L'informatique, Du Commerce Et De L'administration

Soutien informatique, Technologies de l''information

HEC Montréal

Gestion d'affaires électroniques, Technologie informatique / technologie des systèmes informatiques

Herzing College

Gestion de réseaux informatiques, Technologies de l''information