Rami Mohammed

Experience

1. System Engineer

   InterDev

   Feb 2023 — Present · Glenview, IL, US

   Microsoft 365 administrator, provides troubleshooting and support for Microsoft 365-related issues, including email delivery problems, mailbox configuration, and edit user access permissions as needed, and set security groups. Collaborate with Microsoft support to resolve complex technical challenges.Collaborated with multiple teams across organization departments to design and implement new applications and provided training and support to end-users to maximize adoption and utilization.Manage user accounts, groups, permissions, and access controls within MS365.Managing Microsoft Teams channels, conversations, and threaded discussionsCollaborated with multiple teams across departments to design, implement, and edit SharePoint online sites/pages, Teams channels, and provided training and support to end-users to maximize adoption and utilization.Actively engage in the ongoing enhancement of provisioning processes and policies to adapt to evolving business needs, technological advancements, and industry best practicesSharePoint and Teams online administrator. Providing level 3 support for many enterprise applications such as Laserfiche (document management application), BS & A, Tyler Munis, and New World, along with many law enforcement applications.