Rameshwar G.

About Rameshwar G.

Senior Technical Account Manager / Solutions Engineer with 11+ years of experience across software engineering, technical project management, and enterprise SaaS customer success.My career began in hands-on development and delivery roles, after which I transitioned into a Technical Project Manager position where I led and mentored 15+ developers across mobile, web projects—owning planning, execution, delivery timelines, and stakeholder communication.Over time, I moved into customer-facing technical leadership roles, where I now manage enterprise customers representing $5M+ in annual business, acting as the primary technical owner for complex integrations, escalations, and long-term platform stability.I work closely with engineering, product, infrastructure, and business teams to:Resolve high-severity production issues (P0/P1)Lead Root Cause Analysis (RCA) and preventive action plansGuide customers on architecture decisions, scalability, and best practicesEnsure SLA compliance and platform reliabilityWith a strong foundation in mobile (Android, iOS), web, APIs, SDKs, and cloud systems, I bridge the gap between customer requirements, engineering execution, and business outcomes.Known for owning problems end-to-end, influencing without authority, and building long-term customer trust through technical excellence.

Experience

1. Senior Manager - Technical Account

   CleverTap

   Nov 2023 — Present · Gurugram, IN

   Handle critical customer escalations, perform deep technical investigations, and coordinate with cross-functional teams. Lead incident management, prepare RCA documentation, and drive follow-up and preventive actions Advise customers on integration architecture, performance optimization, and platform best practices Partner with engineering and product teams to resolve issues and support ongoing platform improvements Ensure SLA adherence, platform reliability, and overall customer satisfaction Conduct regular in-person and virtual meetings with customer technical teams and stakeholders Perform routine platform health checks and technical audits for integrated solutions Deliver presentations and onsite product training during customer meetings and workshops Build and maintain long-term trusted relationships to manage stakeholder expectations and support revenue goals Act as a trusted business and technical advisor to growth and emerging customers Maintain strong customer relationships, contributing to consistent year-over-year services revenue performance Support and mentor new Technical Account Managers, sharing domain knowledge and best practices Contribute to product innovation efforts by identifying customer needs and representing them during discussions on new and existing product capabilities

Education

• Galgotias college of engineering and technology

  Master of Computer Applications (M.C.A.), Master in Computer Application

  2011 — 2014

Skills

• Visual Basic
• Cocoa
• Turbo C
• Operating Systems
• Ajax
• Team Management
• Ios
• Sqlite
• Object-Oriented Programming (Oop)
• Iphone
• Objective-C
• Algorithms
• Mobile Applications
• Javascript
• Ios Development
• Eclipse
• Web Development
• C++
• Sql
• Asp.net
• User Interface Design
• Javaserver Pages (Jsp)
• Data Structures
• Css
• Xcode
• Core Java
• Html
• Servlets
• C#
• Oop
• C
• Programming
• Vb.net
• Jsp