Ramesh Singh
Sales | Renewals | SaaS | Revenue | Leadership | Strategy | Channels | GTM
- Role
- Director of Customer Success at Zenoti
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ramesh Singh
Experienced Sales Leader with a demonstrated history of working in the information…
Experience
Director of Customer Success
Aug 2024 — Present · IN
Customer Success & RetentionLead global initiatives for customer onboarding, adoption, and engagement to maximize value and reduce churn.Develop strategies to enhance customer satisfaction and foster loyalty across all regions.2. Renewals & ForecastingOversee renewals globally, working with Sales to drive upsells and expansions.Own renewal forecasting, providing insights on revenue risks and growth opportunities.3. Global Team LeadershipMentor and develop an international Customer Success team, ensuring alignment with company goals.Set and review team performance metrics, promoting continuous growth and high performance.4. Strategic Leadership & ServOps CollaborationShape and execute global Customer Success strategies in alignment with broader business objectives.Collaborate with ServOps to improve support operations, streamline processes, and enhance the customer experience worldwide.
Education
Mangalmay Institute of Management | Greater Noida
Master of Business Administration - MBA, Information Technology & Marketing Management
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