Ramesh Patel

About Ramesh Patel

In the world of Amazon\'s high-velocity fulfillment operations, downtime isn\'t an option—and that\'s where I thrive.As an IT Support Engineer at Amazon, I maintain 24/7 operational continuity for one of India\'s largest fulfillment centers, supporting mission-critical infrastructure that keeps packages moving and customers smiling. My role sits at the intersection of network engineering, systems administration, cloud infrastructure, and intelligent automation—ensuring thousands of devices, users, and systems operate flawlessly in an SLA-driven environment. What I Do:I build, secure, and optimize enterprise IT infrastructure from the ground up. Whether I\'m configuring Cisco cat (92/9300) switches, implementing VLANs through Managed Change Management (MCM) protocols, administering Active Directory for access control, or troubleshooting windows/mac systems.🤖 Innovation Through Automation:Living Amazon\'s \"Invent and Simplify\" principle, I\'ve leveraged AI-powered tools and Python automation to achieve a 15% reduction in ticket resolution time, transforming IT support workflows and significantly boosting team productivity. I don\'t just solve problems—I eliminate them at scale through intelligent automation and process optimization. Delivering Business Value:Embodying the \"Frugality\" leadership principle, I implemented an in-house asset repair program that delivered measurable cost savings by extending equipment lifecycle and reducing procurement expenses. Through data-driven analysis, I identify cost optimization opportunities and present actionable insights to senior management, ensuring every dollar spent delivers maximum ROI. Impact by the Numbers: 15% improvement in incident resolution efficiency 24/7 uptime maintained across managed assets Zero data loss during major system migrations Significant cost savings through strategic asset management Beyond the Day Job:I\'m passionate about continuous learning in cloud computing, cybersecurity, and DevOps practices. I actively contribute to IT infrastructure projects supporting Amazon\'s expansion across India, and I\'m always exploring new technologies that drive operational excellence.🤝 Let\'s Connect:Whether you\'re interested in discussing network infrastructure, IT automation, cloud architecture, or Amazon\'s fulfillment technology—I\'m always open to connecting with fellow technology professionals. Let\'s share insights, collaborate, and build the future of enterprise IT together. Open to conversations

Experience

1. Information Technology Support Engineer

   Amazon

   Nov 2024 — Present · Thane, IN

   Infrastructure & Network Engineering**Installed, configured, and maintained enterprise hardware, OS, and business-critical applications across the fulfillment center\'s full stack. Built end-to-end network infrastructure: IDF/MDF cabinets, structured cabling, fiber connections, Cisco and commodity switches. Executed MCM procedures — creating VLANs, configuring switch ports per security policies. Managed firmware patching on commodity switches. Deployed UPS/PDU systems ensuring business continuity.**Process Optimization & Automation**Leveraged AI tools and automation scripts to streamline IT workflows, achieving 15% reduction in ticket resolution time — embodying Amazon\'s \"Invent and Simplify\" principle. Built automated data extraction and reporting workflows, eliminating manual effort.**Cost Optimization**Delivered cost savings via in-house asset repair program — analyzing lifecycle data to reduce procurement expenses, reflecting Amazon\'s \"Frugality\" principle. Presented data-driven findings with metrics to senior management.**Incident Management**Managed full ticket lifecycle across Sev5-to-Sev1 — logging, triaging, escalating, resolving within SLA targets with detailed documentation.**Asset Management & Compliance**Owned full-site asset inventory — laptops, thin clients, printers, scanners, Alexa devices, telecom, mobile devices. Performed audits: stock reconciliation, MDF/IDF inspections, Migrated legacy assets to new platforms with zero data loss.**Security & Systems Administration**Enforced security protocols. Administered Active Directory for provisioning, access control, group policy. Operated Linux/UNIX for monitoring, diagnostics, and configuration.**Project Management**Supported new fulfillment center launches across India — end-to-end network buildout and commissioning during critical deployments-

Education

• Ritambara Vishwa Vidyapeeths Malini Kishor College of Commerce and Economics

  BSC, Information Technology

  2012 — 2015

• Malini kiahor sanghvi college

  Hsc, Commerce

  2010 — 2012

• University of Westminster

  Msc, Big Data Technologies