Ramesh Meharajan

Experience

1. Player Services Team Lead

   Passion Gaming

   Nov 2021 — Present · Haryana, IN

   Directing and supervising team members\' customer service activities Customer queries or complaints are resolved, and strategies and processes are developed to improve productivity and performance Working with the sales, accounts payable, and accounts receivable teams to increase recurring business and help the company accomplish its profitability targets Developing long-term trusting partnerships through interactive communication Handling complaints, offering suitable solutions and closing within a reasonable time frame, and following up to ensure that the issue has been resolved End to end management of our dialer system to monitor and control all inbound and outbound calls and IVRs Evaluation of daily performance and login reports Managing work schedules and roster management Real-time monitoring/barging calls to ensure quality Adherence of SOPs, creation, version control, and circulation of updated SOPs with the team Regular one to one sessions with all the members of the team and talk about their performance and areas of improvement Monitor team overall performance and report on metrics Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts.

Education

• Alc Higher secondary school .Thiruvannamalai

  General Studies

  2007 — 2011

• Anna University

  Bachelor of Engineering - BE

  2011 — 2015

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA