Ramesh Kumar P N

About Ramesh Kumar P N

I have been working with global multinational organizations known for their values, processes and excellent customer service in big consumer businesses. I also managed large teams and has moved from front line operations to strategic, corporate governance role. I effectively dealt with challenges in the ever changing business environment and foresees the likely responses to different initiatives, given the extensive experience in project roll outs and service operations.Specialties: Outsourcing; Vendor Management; Customer Service Operations; Customer Satisfaction Score; Prepaid; Post Paid; Service Partner Management; Manage Outsourced Call Centers; Call Centre operations; Reduce Churn; Subscriber Base Management; Retention; Revenue Cycle; Upsell & Cross Sell; Telesales; U&R (Usage & Retention); Customer Life Cycle Management; Customer Behavior; CSAT; NPS; Billing Systems; BSCS; UPSS; CPOS; Budgeting, Planning & Forecasting; Cost-Reduction Strategies; Quality Improvement Processes; Hiring, Training & Development; Complaint & Resolution; Retail Operations Management; Franchisee Development; Project Management; Program Management; Service strategy

Experience

1. Manager Program Management

   Amazon

   Jan 2022 — Present · Hyderabad, IN

Education

• Osmania University

  Bachelor's of Computer Science

  1999 — 2002

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  PGDMM

  2016 — 2018

Skills

• Call Centers
• Management
• Customer Experience
• Customer Satisfaction
• Retail
• Team Management
• Microsoft Word
• Telecommunications
• Microsoft Office
• Sales