Ramesh Guled
Senior Consultant – SIAM Project Manager & Support Specialist
- Role
- Siam Service Delivery - Senior Consultant at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ramesh Guled
Certified & seasoned IT professional offering more than 12 years of qualitative…
Experience
Siam Service Delivery - Senior Consultant
Nov 2022 — Present · Bengaluru, IN
As a SIAM Lead, delivery of programs, projects, & managed services for multiple suppliers across Globe in Supply chain operations• Oversaw all ITSM practices, strategic roadmaps, maturity, and training• Highly accomplished and & focused consultant with broad experience in providing solution over ServiceNow consultant and & familiar with other ITSM/SNOW Application• I have solid subject matter knowledge on SIAM, ability to work independently with general & Director supervision, and the ability to plan, schedule, and execute various activities.• Directed all aspects of ITSM processes, strategic planning, roadmaps and projects as well as ensuring adherence through SOPs, monitoring, and training• Supporting and service delivery to 12+ departments and 10K • Currently Leading 7+ Suppliers & Managing generous size/complexity/suppliers project and key suppliers I’m Interacting n D2D and working vendor relationship teams are Infosys, TCS, DXC, HCL, IBM, Dell & Accenture for Infra level support.• Working in larger virtual teams spanning functions, regions, and departments.• Managing all aspects of the project, including teams consisting of work groups (regulated and non-regulated) and partners, as well as interfacing with vendors and the Customer by using modern project management tools and methodology• Optimized SLA\'s & OLA’s Delivery, define XLA’s, Workload planning, queue and backlog.• I have a Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working, Cross Vendor SLAs, in a Service Integration Framework• Defining business requirements into a Project Plan with all the suppliers to streamlining the project stays on track by pro-actively controlling actual status of schedule, quality, and taking corrective action for issues under my direct control.• Assist with technical responses to customer RFIs and RFPs for SIAM & ITIL by Planning and organizing in different sectors
Education
NTTF (Nettur Technical Training Foundation)
Diploma in computer science
2008 — 2011
Adithya Institue of Management & Studies & Resarch, Yelahanka Bangalore
Bachelor of Technology - BTech
2014 — 2016
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