Ramesh Goud

About Ramesh Goud

Enthusiastic ServiceNow Developer with a passion for building efficient and user-friendly IT workflows. Proven experience in developing and customizing ServiceNow modules such as ITSM. Involved in configuring the Business Rules, Client Scripts, UI policies, Access Lists inServiceNow. Involved in migration between various environments in ServiceNow using Update Sets and ImportSets. Involved in various upgrade and migration activities. Involved in customizing the form design and layout for Incident, Problem and Changemanagement Processes. Worked on customizing Incident, Problem and Change management screens using Client Scripts,UI policies, UI actions and Business Rules. Designed the Content Management System for Varian system involving layout. CSS and Service Catalog work. Used ACCESS CONTROL RULES for securing and providing the right access to rightperson/role.Responsible in-Service Catalogs, Catalog categories and Record producers. The service we also provide to clients is a semi managed service for administering their Servicedesks that has been implemented. This includes various administration tasks within Service desksoftware. Created Buttons and context menus both on form and lists using UI actions. Designed Email Templates by using html and jelly scripting and used them in notifications. Created data sources and loaded the ServiceNow tables with different data formats. Involved in setting up the SLAs as per the requirements. Involved in Service Catalog and Request Workflow Design and Configuration. Worked on settingup Email Notifications for different ITIL modules in ServiceNow. Worked on configuring Incident Management, Problem Management, Change Management,Service Catalog and SNOW Reporting using ITIL process. Utilized Java Scripting to deliver solutions that automate and audit business processes using UIPolicy, Client Script, UI Action and Business Rules.

Experience

1. Unisys

   Present

Education

• Osmania University

  Bachelor's degree, Computer Science