Ramesh Goswami
Operations Leader | Digital marketing | BFSI | Support & Delivery | Stakeholder Management । Six-Sigma । Yellow belt certified । Green belt trained and tested । RTR । Intercompany
- Role
- Operations Manager at Nagarro
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Ramesh Goswami
Experienced with a demonstrated history of working in the information technology and services industry. Skilled in Analytical Skills, Data Analysis, Account Reconciliation, intercompany loans validation and reconciliation, RTR, cash reconciliation, AML, KYC, Communication, and Accounting. Strong business development professional with a Master\'s degree focused in Business Administration and Management, General from University of Rajasthan.
Experience
Operations Manager
Dec 2022 — Present · Jaipur, IN
Managing the 24*7 Support operation.* To ensure resolved the client related issues in the earliest time.* To ensure preparing of Monthly and quarterly reporting.* Perform a variety of adminstrative task that support the overall mission of quality service and performance.* Responsible for responding to issues/questions and concerns from both the client and associate, effecting resolving issues and situations, and escalating when appropriate.* Deliver high quality service to the client and associates by matching the skills of associates to client needs.* Ensure company\'s top supplier ranking with the client.* Preparation of process flow and SOPs * Review the day today activities* Preparing monthly roster to the team for smoothly running 24*7 project.* Preparing monthly incentive sheet* Taking interview for any vacant position in technical support desk.
Education
University of Rajasthan
Master's degree
2014 — 2016
Institute of Cost Accountants of India
Intermediate
2014
University of Rajasthan
M.com
2014 — 2016
University of Rajasthan
Master's degree
2012 — 2014
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