Ramendra Pratap
Customer Service & Retail Banking Leader | 18+ Years of Driving Operational Excellence & Customer Satisfaction
- Role
- Zonal Operations Serviceshead and Nodal Officer at RBL Bank
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Ramendra Pratap
As the Regional Head Operations at RBL Bank, I lead, mentor, and monitor the performance of a team of professionals who ensure efficiency and quality in process operations and customer service across Uttar Pradesh and Bihar. I have over 14 years of experience in the banking and financial services sector, with an MBA in Operations Management and Finance from NIBM. I have successfully designed and developed processes for outstation cheques, cash management, and tax processing, as well as initiated regional operations for account opening, fixed deposits, and bills processing. I have also built and sustained business relationships with big ticket clients, such as corporates, government bodies, and NGOs. My mission is to create and maintain a dynamic environment that fosters development opportunities, high performance, and customer satisfaction among my team members and clients.
Experience
Zonal Operations Serviceshead and Nodal Officer
Aug 2022 — Present · Lucknow, IN
Education
Uttar Pradesh Rajarshi Tandon Open University
Postgraduate Degree
NIBM
Executive MBA
2015 — 2016
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