Ramell Ramey

About Ramell Ramey

I am a dynamic healthcare operations leader with a proven track record in the hospital and healthcare industry. Known for my ability to engage employees effectively, I excel in problem-solving, communication, team building, conflict resolution, and customer relationship management. As a dedicated professional, I possess a strong understanding of employee and labor relations guidelines.

Experience

1. Manager of Diagnostic Imaging Support Services

   Brown University Health

   Jan 2025 — Present

   Develops and implements policies, procedures, and practices for diagnostic imaging support services• Ensures highest levels of quality and customer service standards are met• Establishes goals and objectives in line with department administrator and strategic plan• Advocates for necessary resources for operational success• Manages annual capital and operating budgets, monitoring expenses and taking corrective action• Interview, selects, trains, and evaluates subordinate staff• Manages first-line supervisors and clerical support staff• Provides direction to first-line supervisors in setting performance objectives• Verbally disciplines employees who are not meeting expectations; develop and process corrective actions, suspension, and terminations when necessary.• Fosters employee development and career growth through feedback and support• Demonstrates and promotes organization\'s values and principles to staff• Ensures timely and effective customer service, addressing difficult interactions• Manages administrative support activities including scheduling, records management, and billing• Collaborates with Diagnostic Imaging Information Systems Manager for system development• Manages centralized scheduling services for out-patient diagnostic imaging exams

Education

• University of Rhode Island

  Business Administration and Management, General

• Hope High School

  High School Diploma