Rameez Raja
Senior Associate | Technical Writing @ JPMorgan Chase & Co
- Role
- Senior Associate at JPMorganChase
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Rameez Raja
Experienced Technical Writer with a proven ability to transform complex technical concepts into clear, user-centered documentation that improves usability, reduces support overhead, and enhances product adoption. With over a decade of experience across finance, networking, healthcare, and enterprise applications, I specialize in creating end-to-end documentation including user guides, API/CLI references, FAQs, release notes, and training videos. I’ve authored content using the DITA framework within Agile/Scrum teams—collaborating with developers, UX designers, testers, and product managers to deliver accurate, timely, and engaging documentation. My work is shaped by real-world user feedback, analytics, and support trends, helping improve content clarity and reduce friction during onboarding and implementation. From revamping legacy documentation that reduced support calls by 40%, to mentoring new writers and standardizing workflows, I bring process-driven thinking and creative problem-solving to every documentation initiative. I’ve also participated in UAT, production validation, and defect triage to ensure content fully aligns with tested product behavior. Proficient in tools like Oxygen XML Editor, MadCap Flare, Confluence, Swagger, GitHub, Adobe Experience Manager, and Jira, I’m equally comfortable writing for APIs, UI-based systems, or hybrid platforms. My documentation aligns with SDLC, MSTP standards, and Agile delivery pipelines, and is built to scale across audiences and product cycles. I’m currently seeking new opportunities where I can contribute my writing expertise, collaborative spirit, and strategic thinking to products that value knowledge as an asset. Let’s connect!
Experience
Senior Associate
Jun 2023 — Present
Education
Symbiosis Centre for Distance Learning
Post Graduate Diploma in Technical Writing & Business Management
2018 — 2020
Indian Institute of Aeronautical Science
Aeronautics/Aviation/Aerospace Science and Technology
2007 — 2010
Madurai Kamaraj University
B.Sc
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