Rameez Khan
Senior Executive IT Support Engineer
- Role
- Sr IT Support & System Engineer Windows Server Ad Network & Cloud Administration at Lyseis Technologies Pvt. Ltd
- Location
- Aurangabad, MH, IN
- LinkedIn followers
- 500 followers
About Rameez Khan
IT professional with 11+ years of hands-on experience in IT infrastructure management…
Experience
Sr IT Support & System Engineer Windows Server Ad Network & Cloud Administration
Oct 2024 — Present · Aurangabad, IN
Provided Level 2 and 3 technical support for hardware, software, and network issues, ensuring minimal downtime.Managed and maintained Windows/Linux servers, Active Directory, DNS, DHCP, and file systems.Monitored and optimized network performance to maintain 99.9% uptime.Lead IT infrastructure projects, including system upgrades, migrations, and software deployments.Implemented IT security policies, managing firewalls, antivirus, and endpoint protection.Configured and maintained virtualized environments (VMware/Hyper-V) for scalable IT infrastructure.Trained and mentored junior IT staff, improving team productivity and technical skills.Collaborated with vendors to resolve complex issues and implement new solutions.Managed ticketing systems and resolved escalated issues within SLA timelines.Key Achievements:Reduced system downtime by 30% through proactive maintenance.Led the successful migration from on-premise infrastructure to AWS/Azure cloud.Improved helpdesk efficiency with automated ticketing and escalation processes.Strengthened IT security with MFA and endpoint encryption.
Education
IACM
Master Connect Program
2009 — 2012
Institute of Advanced Studies in Education, Churu
Diploma in Computer Science
2013 — 2016
Sikkim State University
Bachelors of Technology
2017 — 2020
Maharashtra state board of secondary and higher secondary education
SSC
1997 — 2007
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