Ramcharan Rajamohan

About Ramcharan Rajamohan

With over 10+ years of experience in quality assurance and customer service, I am a passionate and skilled leader who strives to deliver excellence and innovation in my field. As a Quality Assurance Team Lead at Google Operations Center, I oversee a team of quality assurance specialists who ensure that the operations meet the highest standards of quality and compliance. I also coach and mentor my team members, provide feedback and recommendations, and conduct root cause analysis and process improvement initiatives. Some of my achievements include reducing the error rate by 15%, increasing the customer satisfaction score by 10%, and implementing a new quality assurance framework that improved efficiency and accuracy. I have a Bachelor of Technology degree in Information Technology, and I possess strong analytical, problem-solving, and communication skills. I am also proficient in business process improvement, coaching, and various quality assurance tools and methodologies. I believe that I can bring diverse perspectives and experiences to the team, as I am fluent in three languages and have worked with different clients and stakeholders across various domains and industries.

Experience

1. Service Delivery Manager - Quality Assurance

   Cognizant

   Jan 2026 — Present · Hyderabad, IN

   Lead and manage end-to-end IOA delivery quality assurance, ensuring highest standards of service and operational excellence for key client accounts.Develop and implement strategic quality frameworks and process improvements to enhance delivery efficiency, reduce costs, and improve customer satisfaction.Drive cross-functional collaboration with operations, technology, and client teams to align quality objectives with business goals and foster a culture of continuous improvement.Utilize data analytics to monitor performance, identify trends, predict potential issues, and implement proactive solutions to optimize delivery quality and minimize risks.Mentor and develop a team of quality assurance professionals, fostering growth and ensuring high-performance standards in a dynamic delivery environment.AI and Automation Integration: Implementing AI and deep learning for defect identification, real-time monitoring, and autonomous QA agents.Data-Driven Quality: Utilizing predictive analytics and real-time insights from customer behavior and system logs to predict quality risks.Customer Experience Quality: Enhancing end-user experience by identifying visual defects, broken paths, and performance issues before production.DevOps and Agile Integration: Seamlessly integrating AI-based QA with DevOps and Agile workflows for fast release cycles.Operational Excellence Frameworks: Continuing to leverage methodologies like Six Sigma, DMAIC, and Lean for process optimization and efficiency.

Education

• Tamilnadu College of Engineering

  Bachelor of Technology - BTech, Information Technology

  2009 — 2013