Rambabu Miriyala

About Rambabu Miriyala

Network Engineer with 4+ years of experience in enterprise networking, specializing in…

Experience

1. Network Operations Engineer

   LTIMindtree

   Dec 2021 — Present · Bengaluru, IN

   Experience in managing critical service in 24×7 operation.2. I make sure alarms are acknowledged in 5 minutes, examined, and resolved in 30minutes, all of which are SLA requirements ( Service Level Agreement).3. As a member of the L1 team, I have been monitoring numerous tools to findsignificant incidents, mostly for operator services like ISMS, SMSx, MM4, MM7, andthe GRX/LTE platform on SolarWinds.4. Recognize, evaluate, and prioritize incidents based on operational effect and client business requirements. providing technical assistance to address the issue as soon as feasible to get the service back up and running.5. If the problem is still not fixed, a trouble ticket will be created using the JIRAticketing platform and forwarded to the Tier 2 relevant teams. Until the issue is resolved, we will be adhering to.6. Monitoring SMPP connections carefully.7. Constantly checking that no connection failures have occurred on the variousdatacenter servers [US2, US4, FR3] platform. Every time a connection is lost, we tookappropriate action to fix it.8. Network flow is being monitored by PRTG monitoring software to guarantee no traffic is lost.9. Keep an eye on a variety of information and network systems, such as backup andinfrastructure alarms, LAN/WAN systems, routers, switches, and telecom circuits.10. A peering partner by the name of PCCW will alert us if any circuit, primarily onelinked to LTE/GRX, goes down. We\'ll get in touch with the worried consumer and letthem know. To restore the service, we shall serve as a mediator between them.11. I have been prepared a Weekly report [ verizon ], Daily reports [ ISMS, SMSx, MM4 ]and published to the stakeholders without any delay.12. I took part in numerous troubleshooting sessions with the customer to fix the problem.13. Supporting the problem management team to define the root cause for thereoccurring incidents.

Education

• GMR Institute of Technology (GMRIT), GMR Nagar, Rajam, Srikakulam Dt.,-532127 (CC-34))

  Bachelor of Technology - BTech