Ramani Babu Balu

About Ramani Babu Balu

Dynamic Senior Program Manager with 19+ years of expertise in business transformation…

Experience

1. Senior Manager Process and Quality Manager (Trust & Safety)

   Wipro

   Mar 2025 — Present · Hyderabad, IN

   Spearheaded the Trust and Safety process and Quality framework for high-profile clients. Enhanced AI model training by implementing strategies that improved precision and recall values significantly. Collaborated with cross-functional teams to ensure compliance with industry standards, resulting in a 30% reduction in error rates.4. Structuring the Quality Management Framework for the business to train AI models to deliver better precision and recall values from 85% to 90%5. Driving continuous improvement in the projects of ensuring Trust and Safety involves consistently refining human \"red teaming\" protocols, and continuous monitoring to enhance the precision and recall of safety filters, minimize hallucinations, and mitigate biases, ultimately balancing utility with safety6. Building an Error Prediction model to reduce human error in decision-making for approvals/rejections, aiming to improve accuracy from 95% to 98%.

Education

• The University of Texas at Austin

  Post Graduation PGDM - Data Science, Data Science

• Annamalai University

  MBA - Human Resource, Human Resources Management and Services

• University of Madras

  MSC Psychology, Psychology

• Annamalai University

  Bachelors in Commerce (B-Com), Bachelors in Commerce