Ramandeep Singh
MSc Data Science & AI | Passionate About Machine Learning | Skilled in Predictive Modelling & Building Real-World AI Solutions
- Role
- Customer Representative at William Hill
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Ramandeep Singh
Data Analyst with 2+ years of experience across technology, manufacturing, and…
Experience
Customer Representative
Sep 2024 — Present · GB
Delivered tailored customer support while proactively identifying and escalating high-risk behaviours, successfully resolving 100+ cases per week.Collaborated with IT and compliance teams via ServiceNow to log, track, and follow up on 10–15 daily technical escalations, significantly reducing customer wait times.Trained new team members and refined onboarding checklists, boosting service queue efficiency by 15%.Captured customer interaction data in the CRM system and applied it to business analysis, improving marketing strategies and driving stronger customer engagement and retention.
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