Ramanayya Dharmana
ServiceNow Developer at TCS | ITSM | Integrations | Flow Designer | JavaScript | Service Catalog | CSA| Specializing in Incident, Change, Problem Management.
- Role
- Developer at Tata Consultancy Services
- Location
- Srikakulam, AP, IN
- LinkedIn followers
- 500 followers
About Ramanayya Dharmana
ServiceNow ITSM Developer | 3 Years of Experience I am a passionate and detail-oriented ServiceNow ITSM Developer with 3 years of experience in designing, developing, and implementing IT Service Management (ITSM) solutions. My expertise lies in leveraging the ServiceNow platform to optimize IT processes and streamline business workflows. I have hands-on experience with key ITSM modules, including Incident Management, Problem Management, Change Management, Knowledge Management, and Service Catalog, enabling organizations to enhance IT service delivery and improve end-user satisfaction.I am proficient in ServiceNow scripting, including Client Scripts, Business Rules, and Script Includes, and skilled at integrating ServiceNow with external applications using REST/SOAP APIs. With a strong foundation in the ITIL framework, I focus on aligning IT services with business needs, driving operational efficiency, and ensuring seamless system functionality.
Experience
Developer
Aug 2022 — Present · Hyderabad, IN
Experience in IT Service Management and applied good practices using agile methodologies for a UK based Telecom Project• British Telecom is a UK based telecom company.• We are working for Openreach which owned by British Telecom company • ServiceNow development and administration hands-on experience in implementation of ITSM Applications like Incident management, Problem management, Change management, Flow Designer, Service Catalog.Key Skills:• ServiceNow ITSM Modules (Incident, Problem, Change, Knowledge Management)• Custom Application Development & Workflow Automation• ServiceNow Scripting (JavaScript, Business Rules, Script Includes, UI Actions)• ServiceNow Integration (REST, SOAP APIs)• ITIL Framework Implementation• ServiceNow Configuration & Administration• I am committed to continuous learning and look forward to contributing to a challenging and dynamic IT environment where I can further develop my skills and help organizations optimize their ITSM processes.
Education
Baba Institute of Technology and Sciences India
Bachelor of Technology, Computer Science
2017 — 2020
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