Ramanaiah Katakam

Technical Field Operations Specialist @Milestone Technologies, Inc.

Vancouver, BC, CA

Assigned at Workday Inc- Provided face-to-face and chat support to internal users, resolving incidents and requests in a timely and efficient manner utilizing a range of troubleshooting techniques- Troubleshoot network connectivity issues, authentication, applications, and tools within the work environment by following documentation or researching new approaches when needed- Keep users updated on the status of their incidents, requests, or problems by providing constant communication and transparency focusing on providing an outstanding customer experience- Maintained local inventory by performing weekly audits and to ensure replacement equipment was always on hand at adequate levels- Collaborated closely with the Office Coordinator and local office’s leadership to guarantee the continuous functioning of the equipment- Developed and maintained support documentation, contributing to the knowledge base for efficient issue resolution.Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone.Schedule and communicate travel to regional offices to provide in-person support on a regular basis.Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems.Educate users on basic functions and new technologies that will help streamline their workflow.Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.Supports users on applications and tools within the environment including; Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc), Mac and Windows OS.Provide walkup/desktop support during normal business hours, Monday - Friday from 8 am to 5 pm.Maintain local inventory to ensure replacement equipment is always on hand.Conference room support and maintenance.Support Local Wallboard maintenance.

Wrocław University of Science and Technology

Master of Science (M.Sc.)

Rajivgandhi university of knowledge technologies

Bachelor's degree

University Canada West

Master of Business Administration - MBA