Raman Singh

About Raman Singh

A result-oriented IT leader passionate about driving transformative change and create lasting value in the IT industry. Commitment to excellence and ability to reduce operational costs while delivering business value are at the core of my drive to make a meaningful impact.Over 20 years of industry expertise in technical, ITIL process consultancy and management streams. Proven track record in service transition, digital transformation, and service delivery for enterprise customers across various industry verticals and geographic locations. Specializing in IT solutions, strategy and digital transformation with strong project / program management experience leading cross-functional global teams and implementing Agile practices. Demonstrating robust leadership and team-building proficiencies, I steer strategies for enhancing business growth, profitability, and customer retention by spearheading initiatives that leverage people, processes, and technology to create value- Managed large strategic IT initiatives for service transition and digital transformations involving cloud migration, end user experience enhancement and business process transformations- Led large, diverse teams across geographies delivering consistent results in fast changing environment- Successfully turned around escalated projects into smooth operations - Delivered $ 100+ M business value benefits to various customers as part of strategic improvement initiatives- Consistently delivered on revenue and Gross Margin improvements by leveraging optimization and automation - New customer onboarding delight by consistent CSI > 92%- Actively participated in multiple deal wins $ 300 M TCV with innovative IT solutionsNext Gen IT SolutionsService Delivery ManagementTransition and Transformation Program ManagementDigital TransformationIT Service Management (ITIL)Service Integration Management (SIAM)Customer Relationship management Service Improvement and Business Value deliveryLeverage Agile Principles Certifications and Trainings ITIL V3 ExpertITIL 4 Managing ProfessionalPRINCE2 PractitionerSIAM foundationSix Sigma - Green BeltProfessional Scrum Master (PSM 1) Organizational Change Management FoundationTrained in Program Management and Governance by TCS, Leadership program for Growth and Transformation by TCSGold certified Mentor in TCSRecognized \"Golden Guru\" for contribution to talent development for leadership programs

Experience

1. Head - Cbo Pre-sales, Solution and Delivery Assurance (Technology, Software and Services)

   Tata Consultancy Services

   Jul 2023 — Present

   Responsible for business growth and new deal pursuits in Technology, Software and Services verticalParticipate in technical Pre-sales, bidding and tendering, RFP/RFI/RFQ responsesFormulate solution strategy, win themes and persuasive business case to effectively address client needs and secure successful outcomesSolution review and validation for delivery assuranceContract review, negotiations and agreement Responsible for customer onboarding through transition / transformation as per contractual commitmentsLead Program reviews with account stakeholdersDeveloping a robust control framework to ensure services are transitioned seamlesslyEnsure best practices are implemented across accounts for consistent delivery experienceMentoring and grooming future leaders Pre-Sales and Solution RFI / RFP Response Transition / Transformation programs service delivery Developing a robust control framework to ensure services are transitioned seamlesslyCustomer Experience ManagementProgram management Risk ManagementStakeholder managementEscalation management

Education

• Board of Technical Education

  Electronics & Communication, Electronics and communication

  1997 — 2000