Raman Deep Singh Upveja
Senior Executive - Sales Operations @Home Credit India
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WORK HISTORY
Senior Executive - Sales Operations @Home Credit India
Gurugram, IN
Maintain and manage structured data using Excel, trackers, and dashboards to support effective decision-making and performance monitoring.Audit incident reports and handle mystery shopping cases within defined SLAs for appropriate disciplinary actions.Coordinate with cross-functional teams (Anti-fraud, Security, Complaints, etc.) to ensure timely and accurate issue resolution.Manage sales network complaints while ensuring adherence to agreed TATs.Maintain trackers and share communications with stakeholders.Address and resolve queries and concerns from the sales network.Process green card requests and unblock RA/POS codes as per defined parameters.Mentor new joiners and support their learning journey.Ensure KRIs for the sales function are consistently within defined limits.Uphold all defined quality parameters.
EDUCATION
Paras Vidya Vihar
10th
Paras Vidya Vihar
12th
Dr. Harisingh Gour University (Sagar University)
Bachelor of Science - BS
ABOUT RAMAN DEEP SINGH UPVEJA
Working as a Business Development Executive at Drishti Ias, role is to devlop and grow…
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