Ramalingam C

About Ramalingam C

Operations and Supply Chain professional with 10+ years of experience in logistics, last-mile delivery, hub and cluster operations across leading organizations, including Licious and Flipkart (Instakart). Proven expertise in multi-state operations management, cost optimization, network expansion, and people leadership.Currently working as Deputy Operations Manager at Licious, managing operations across Tamil Nadu, Kerala, and Pondicherry, leading delivery center expansions and driving cost reduction initiatives with measurable impact. Successfully launched multiple delivery centers and executed PAN-India efficiency projects focused on cost control and wastage reduction.Demonstrated career progression at Flipkart, growing from Team Leader to Cluster Manager, managing 14 hubs, 150+ delivery vehicles, and daily volumes of up to shipments. Strong hands-on experience in hub operations, fleet management, SOP implementation, and last-mile performance.Holds an MBA in HR & Marketing and a BCA degree, combining strong people management, analytical thinking, and operational execution. Known for a results-oriented mindset, problem-solving ability, and capability to lead high-performing teams in fast-paced environments.

Experience

1. Deputy Operations Manager

   Licious

   Apr 2024 — Present · Chennai, IN

   Key Duties & ResponsibilitieOversee end-to-end operations across Tamil Nadu, Kerala, and Pondicherry, ensuring serviceability, SLA adherence, and operational efficiency.Manage last-mile delivery operations, including capacity planning, route optimization, and productivity improvement across multiple cities.Lead delivery center launches and expansions, handling site readiness, manpower planning, training, SOP implementation, and go-live stabilization.Drive cost optimization initiatives by improving delivery density, reducing idle time, controlling wastage, and enhancing fleet utilization.Monitor and control per-order delivery costs, implementing corrective actions to achieve targeted cost benchmarks.Lead and support state-level managers, hub leaders, and team leaders, ensuring performance tracking, coaching, and capability development.Ensure strict adherence to SOPs, quality standards, and food safety guidelines, conducting regular audits and reviews.Collaborate with cross-functional teams (central ops, supply chain, finance, HR, and tech) to resolve operational issues and support business growth.Participate in PAN-India projects focused on cost reduction, wastage control, serviceability improvement, and process standardization.Track and analyze operational KPIs including delivery TAT, productivity, cost per order, cancellations, and customer complaints.Drive continuous improvement initiatives using data-driven insights and on-ground execution.Ensure high levels of customer satisfaction through consistent service quality and timely delivery.

Education

• VSB Engineering College - India

  MBA, HR & marketing

• Kongu Arts and Science College Erode

  BCA