Ramakrishna Manne

About Ramakrishna Manne

As a seasoned Program Manager, I bring extensive experience in leading complex software programs for global clients across the Information, Media, Broadcasting, and Legal sectors. Specializing in IT-driven digital transformation, I leverage cutting-edge AI and Cloud solutions to deliver high-impact programs that drive business innovation and efficiency.I work closely with product owners, scrum masters, cross-functional global teams, and senior leadership to align program execution with strategic organizational goals. My focus is on empowering teams and stakeholders to achieve exceptional IT outcomes that not only elevate customer experience but also deliver measurable improvements in business performance and operational agility.

Experience

1. Senior Program Manager

   Cognizant

   Jan 2020 — Present · Hyderabad, IN

   Leading end-to-end IT Application Infrastructure & Operations program delivery for a prominent UK law firm, overseeing execution across 10 cross-functional IT service groups and ensuring 24/7 operations in 13 countries• Defined and executed a scalable cloud strategy, migrating 500+ applications from on-prem servers to the cloud in 18 months, enhancing infrastructure flexibility and driving significant cost savings.• Utilized operational data to identify trends and optimize processes, resulting in a 40% reduction in delivery cycle time and a 50% decrease in major incidents over 12 months, improving service quality and risk mitigation.• Improved operational efficiency by 30% by refining processes through lean techniques, eliminating waste, and fostering knowledge-sharing, leading to a 40% increase in satisfaction scores within 18 months.• Developed a 36-month IT Service Delivery roadmap, aligning with business goals and tracking progress to ensure timely execution, enabling effective strategic decision-making across the program.• Streamlined procurement processes for cloud and data teams, driving a 20% increase in operational efficiency and significant cost reductions while optimizing service delivery and business operations.• Managed budgets, resource forecasts, billing, and profitability, ensuring accurate financial tracking, efficient resource scheduling, and on-target revenue forecasts, supporting the program’s financial health.• Created real-time reporting systems with KPI/SLA dashboards, providing transparent status updates to senior management and ensuring high-quality program oversight and data-driven decision-making.• Engaged with customers and technical leadership, managing expectations through feedback tools like CSAT and DSAT, and building stronger client relationships by proactively meeting their evolving needs.• Leveraged lean value stream principles and streamlined IT service to improve productivity, responsiveness, & program success.

Education

• Osmania University

  B.Sc, Maths,Physics,Chemistry

  2003 — 2006

• Symbiosis Centre for Distance Learning

  Post Graduate Diploma in Business Administration (PGDBA), IT

  2008 — 2010

Skills

• Mobile Testing
• Test Strategy
• Software Project Management
• Business Requirements
• Business Analysis
• Hp Quality Center
• Xml
• Microsoft Sql Server
• Sql
• Quality Center
• Requirements Gathering
• Performance Testing
• Testing
• Agile Methodologies
• Test Planning
• Css
• Web Testing
• Vbscript
• Software Quality Control
• Behavior-Driven Development (Bdd)
• Requirements Analysis
• Regression Testing
• Java
• Selenium Webdriver
• Html
• Software Development Life Cycle (Sdlc)
• Qtp
• Test Automation
• Project Management
• Web Services
• Loadrunner
• Tdd
• User Acceptance Testing
• Software Quality Assurance
• Javascript
• Hp Qtp
• Testng
• Test Cases
• Cucumber
• Test Management