Ramakrishna Dharbhamulla

About Ramakrishna Dharbhamulla

Sales and Operations Professional with 8 years of experience in logistics, education, and engineering. Skilled in optimizing operations, driving revenue growth, and managing client relationships. Enhanced efficiency and delivery performance at Zomato. Experienced in brand awareness and strategic marketing. Holds a B.Tech in Electrical & Electronics Engineering and a PGP in Business Management. Certified LeadSquared CRM Administrator with additional certifications in Social Media and Digital Marketing. Recognized for operational excellence, including the STAR Award at upGrad

Experience

1. Field Operations Manager

   Zomato

   Dec 2024 — Present · West Bengal, IN

   Managing end-to-end last mile delivery operations for Kharagpur along with Amta, Arambagh, Bagnan, Uluberia, Panskura and Jhargram, ensuring operational stability, marketplace growth and strong delivery partner engagement.• Managing city-level marketplace operations, ensuring smooth last mile delivery execution across multiple cities.• Responsible for fleet management, demand forecasting and operational stability across the cluster.• Took ownership of P0 operational functions, ensuring cities operate efficiently with minimal disruptions.• Maintained 0 strike incidents during my tenure by balancing operational efficiency with delivery partner sentiment.Fleet Strategy & Planning• Reduced dependency on incentives and operated cities even without incentives while maintaining strong service levels.• Implemented data-driven fleet planning using historical order trends and recent demand patterns.• Executed hourly capacity planning and gig planning to ensure optimal fleet utilization and sustainable partner earnings.Operational Scale & Performance• Managed orders within IIT Kharagpur campus in 2025 while maintaining annual Silence Loss below 5%.• Achieved YoY growth in active delivery fleet, improving serviceability and order fulfilment.Festival Operations• Led operational planning during Holi, Durga Puja, Christmas and New Year.• Achieved 50%+ YoY reduction in Silence Loss during major festivals through proactive fleet readiness and demand planning.• Supported North East & West Bengal cluster festival operations ensuring smooth peak demand management.Leadership & Marketplace Growth• Mentoring newly joined Field Operations Managers (FOMs) on operational systems and execution.• Independently launched Ramnagar (Digha region) expanding Zomato’s operational presence.• Led restaurant onboarding across cities, onboarding legendary local restaurants and converting Swiggy-exclusive restaurants to Zomato partners.

Education

• Newcastle University

  Master of Science (MSc), electrical power

  2012 — 2014

• ADITYA INSTITUTE OF TECHNOLOGY & MANAGEMENT, K.Kothuru, Tekkali - 532201, Srikakulam District, A.P(CC-A5)

  Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering

  2007 — 2011

• Praxis business school

  Business Managememt, Marketing/Marketing Management, banking and financial services

  2017 — 2019

Skills

• Matlab
• Control Systems Design
• Electrical Design
• Power Electronics Design
• Scada
• Plc Programming