Ramakant Sharma
Manager - Key Account Retention & Business Growth At Delhivery Ltd.
- Role
- Manager - Key Account Retention & Business Growth at Delhivery
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ramakant Sharma
Results-driven Sales, Key Account Retention & Business Growth with extensive experience across FTL logistics, BFSI (banking), healthcare, and e-commerce domains. Expertise in end-to-end sales, new client acquisition, enterprise onboarding, and long-term account retention. Proven ability to manage ₹3 Cr+ monthly revenue, handle 15+ enterprise accounts, and drive business growth through upselling, cross-selling, and strategic relationship management. Strong background in corporate salary account onboarding, premium client handling, SLA management, and cross-functional coordination with operations, finance, and leadership teams. Known for building high-value client relationships, improving customer lifetime value, and delivering consistent revenue growth.
Experience
Manager - Key Account Retention & Business Growth
Nov 2025 — Present · Gurugram, IN
Driving new client acquisition in the FTL segment with focus on high-potential industries.Managing end-to-end retention strategy to strengthen relationships with key accounts and reduce churn.Identifying customer logistics needs and delivering customised FTL solutions to improve service reliability.Coordinating with operations, linehaul & network teams to ensure on-time deliveries and SLA adherence.Analysing account performance data to identify growth opportunities and increase revenue wallet share.Leading negotiations, contract renewals and long-term business partnerships with enterprise clients.Resolving escalations quickly to maintain high customer satisfaction & service quality
Education
Alma information Technology
Associate's degree, Finance & Business
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