Gowtham Ramadugu
Assistant Vice President @Bank of America
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WORK HISTORY
Assistant Vice President @Bank of America
Hyderabad, IN
As a Senior Site Reliability Engineer (SRE) with a strong foundation in both DevOps and SRE principles, I excel at seamlessly integrating these disciplines to enhance operations, improve system reliability, and ensure SLA compliance. My expertise spans the entire development-to-production lifecycle, where I’ve led critical initiatives in application support, incident management, and process optimization.Key contributions include: Migration and Optimization: Spearheaded the migration from Java to Python, streamlining onboarding processes and saving significant resources over four years. Incident Reduction: Leveraged DevOps and SRE practices to reduce major incidents by 85% through effective incident and problem management. Process Improvement: Achieved a 20% efficiency gain in database query optimization and improved runtime efficiency by 15% through automation. Automation and Monitoring: Utilized tools like ITRS Geneos and Elastic to cut manual health checks by 80%, resulting in a 15% reduction in SLA breaches. Capacity and Change Management: Optimized hardware alert management and contributed to strategic initiatives using Remedy, ensuring robust and scalable systems. Training and Knowledge Sharing: Enhanced technical competencies across teams by conducting targeted training sessions. Job Optimization: Achieved 85% reduction manual reruns by optimizing job configurations and resolving underlying issues. SLO and SLA Optimization: Improved SLOs and consistently met SLAs, creating room for more efficient operations.My approach is defined by a deep understanding of both DevOps and SRE tools and practices, allowing me to drive operational excellence and ensure reliable, high-performance systems.
EDUCATION
International Institute of Information Technology Bangalore
Executive Post Graduate Certificate Program in Cloud Computing and DevOps, Cloud Computing
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Certificate in Business Analytics, Business Analytics, Business Intelligence, Data science, Big Data
Institute of Management Technology, Ghaziabad
Postgraduate Program in Management, Business Administration and Management, General
Indian School of Business
Certificate Program in Leadership Essentials, Organizational Leadership
Deakin University
Master of Business Administration - MBA (Global), Business Administration and Management, General
JNTU Anantapur
Master of Technology - MTech, Control Systems
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Electrical and Electronics Engineering
SKILLS
ABOUT GOWTHAM RAMADUGU
As Assistant Vice President at Bank of America, I have spearheaded critical initiatives in application support and process optimization, driving transformative changes across the organization. A key accomplishment was leading the migration from Java to Python, a strategic move that not only streamlined onboarding processes but also significantly reduced resource consumption, highlighting my commitment to operational efficiency and innovation.With a robust foundation in DevOps and Site Reliability Engineering (SRE) principles, my team and I achieved an 85% reduction in major incidents, vastly improving system reliability and ensuring strict adherence to SLAs. Through hands-on involvement in small-scale automation projects and a deep proficiency in observability tools, I’ve successfully delivered continuous improvements and positioned the organization to build a more resilient and efficient service delivery model within the BFSI domain.Currently, my teams are prioritizing the identification and reduction of toil through advanced observability tools, allowing us to pinpoint inefficiencies and areas where manual work is still prevalent. By leveraging insights from these tools, we are actively driving automation initiatives to eliminate repetitive tasks and improve overall operational efficiency. This focus on automation not only enhances team productivity but also accelerates our journey toward a more scalable and resilient service delivery model.
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