Rama Krishnan M
Network Connectivity | Project Management |Planning and Scheduling | Stakeholder Management| Network Expansion| Mobile Transmission Service| Service Delivery| Problem Solving |Data Analysis
- Role
- Customer Service Executive at Tata Communications
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rama Krishnan M
As a Delivery Lead at Tata Communications Transformation Services (TCTS), I am…
Experience
Customer Service Executive
Nov 2023 — Present · Chennai, IN
1.Responsible for the planning and implementing Transmission line which including new builds, customer connections, network upgrades as well as fiber optic network diversions.2.Updates and maintains up to date records of deployed transmission networks in the network inventory management tool.3.Manages Transmission fiber implementation from start to finish, using appropriate project management software to prioritize and schedule project tasks, track deliverables, and manage resources.4.Supported the field Engineers in order to air the new expansion sites.5.Coordinated with the Transmission Planning division, Update the planning if the network is changed, and also inform the Transmission Planning division if the given capacity is not enough to support E1 traffic6.Implemented customer\'s work order/change request based on design submitted by Network planning7.Provided first level remote support to field transmission engineers.8.Monitored and analyzed the complete installation if any issue Created trouble-tickets and ensured prompt resolution of network faults9.Developed detailed engineering definitions/project management, installation packages, developing budgetary inputs, and ordering equipment and installation materials to support the installation of the transmission systemWorking on raising Deemed Consent challenges with respective to the CCD change due to invalid delay management by Openreach caused an impact with the delivery timescale for TX -delivery for Vodafone UK. Built excellent working relationships with both Openreach Deemed consent teams and Vodafone UK deemed Consent team. Preparing a Monthly report and sharing it with the internal/External stakeholders with the Data analysis.
Education
SKR College of Engineering
Bachelor’s Degree, Mechanical Engineering
2013 — 2017
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