Mohan Mishra
Asst Manager at Tata Motors
- Role
- Asst Manager at Tata Motors
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Mohan Mishra
Expertise in After Sales service, Warranty management & Spare Part sales of Commercial…
Experience
Asst Manager
Jul 2018 — Present · Lucknow, IN
An Operations Specialist, with rich experience in leveraging innovation & strategic approach for driving wide range of operations related to spare parts management, capability building, revenue & profitability management and customer satisfaction.•Skilled in expanding service network by establishing strategic alliances & tie-ups with dealers; driving aggressive growth while building professional relationships with partners to enhance functional capability and ensure alignment on objectives•Exhibited leadership in managing spare parts, workflow, product analysis, service promotional activity, warranty, competitor model analysis, inventory management, stock levels, safety and so on.•Resourceful in identifying & implementing measures to continuously improve dealers business; core expertise in providing support to the dealers in setting up after-sales business to achieve high CSAT scores•Hands on experience in engine assembly & dismantling of Tata products (Like- 6BT, 697/497, Tata Ace series) •Hands on experience about Millipore testing for dust contamination of engine parts. •Expertise in analyzing business requirements, driving customer-value maximization and developing new business processes and revenue streams.•Keen customer centric approach, focus on maintaining relationships with clients by achieving quality product & service norms and resolving their service-related critical issues; rich experience in attaining customer delight by driving best practices.•Recognized for monitoring & motivating the Service Team to enhance their efficiencies & assist them to deliver quality services to customers
Education
Shri Ramswaroop Memorial University Lucknow
B.tech in Mechanical Engineering
2012 — 2016
V.K.S. SARASWATI VIDYA NIKETAN INTER COLLEGE GOLA GOKARANATH KHERI
10+2
2010 — 2012
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