Kumar U.
Assistant Consultant @ TCS | Airline Product ( PSS & PRA)- L2 Support | Business Analyst | Ex Senior Travel Consultant| Upskilling in Data Analytics, Cloud and Process Excellence
- Role
- Assistant Consultant at Tata Consultancy Services
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Kumar U.
Experienced in Corporate Travel Management, delivering comprehensive travel solutions and…
Experience
Assistant Consultant
May 2024 — Present · New Delhi, IN
Currently deputed at Air India Express as a Business Analyst, managing a diverse portfolio of responsibilities across IT operations, audits, and application support.Air India (May 2024 – Dec 2024)Role: Product / L2 Support Analyst* Provided second-level support for Amadeus Altea products including Inventory, DCS, Reservation, and Loyalty modules.* Investigated product defects and customer maintenance requests, ensuring thorough impact analysis before resolution.* Conducted detailed case research prior to escalation to Level 3, internal teams, or external vendors.* Participated in testing new product releases and proactively communicated potential shortfalls to clients.* Ensured adherence to SLA timelines for issue resolution and maintained clear communication with clients regarding outages and enhancements.Air India Express (Dec 2024 – Present)Role: Business Analyst* Administering user, role, and domain management via NCA User Management Console for SkyLedger and Navitaire.* Supporting annual ITGC/ITAC audits conducted by internal and external statutory auditors.* Collaborating with stakeholders to gather requirements and ensure compliance with ITGC and ITAC standards.* Driving application enhancements in alignment with AIX policy compliance.Conducting periodic User Access Reviews for commercial applications.* Managing daily SFTP report operations, including GST feed file handling.* Data reporting Validation and reporting with Navitaire via SNOW.* Contributed to key projects such as VM Server Optimization, PostgreSQL Upgrade, and Server Patching.
Education
Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly
Bachelor of Science - BS, Botany/Plant Biology
ITQ PVT. LTD
CERTIFICATE , Galileo Desktop training
Hilton Institute of Fashion Airline and Academics
Diploma , Airline Ticketing and Reservation Management
Sikkim Manipal University - Distance Education
MBA, Operation management
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