Kumar Prajapati

Senior Operations Manager @GoBOLT

Gurugram, IN

As Senior Manager – Operations, I lead nationwide E-commerce logistics and control tower functions, ensuring seamless fleet utilization and service-level compliance across e-commerce operations.Key Responsibilities & Achievements:Heading the Control Tower to manage tracking, escalations, incident resolution, and SLA performance.Implemented GPS-based dispatch monitoring and optimized route strategies, achieving significant cost savings.Reduced vehicle downtime by 18% through automation and proactive maintenance planning.Built, trained, and mentored a 50+ member operations team to strengthen productivity and service quality.Developed digital reporting and real-time dashboards to enhance visibility and decision-making.This role has enabled me to combine technology, analytics, and leadership to deliver measurable efficiency gains and support business growth at scale.

Veer Bahadur Singh Purvanchal University, Jaunpur

Bachelor's degree

Karnataka State Open University

Master of Business Administration (M.B.A.)