Kumar K C
Senior Analyst @HCLTech
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WORK HISTORY
Senior Analyst @HCLTech
London, ON, CA
Managed Active Directory user onboarding/offboarding (5-7 daily), account creation, and security group setup.• Used SCCM for application deployment, imaging, device refresh (5-10 daily), and remote support.• Provided end-user support via ServiceNow, LogMeIn, and SCCM for hardware/software, VPN, Outlook, and network issues.• Performed basic administration of Microsoft Intune, Azure (VMs, VDI), Citrix Workspace, and CyberArk.• Administered Microsoft 365 apps, including Exchange Online, Teams, SharePoint, and OneDrive.
EDUCATION
Institue of Forestry (IOF)
Bachelor in Forest Science and Management, Forestry
ABOUT KUMAR K C
Experienced and motivated IT Support Specialist with a strong commitment to delivering…
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