Krishna Gautam
Technical Operations Manager | IT Digital Collaboration Leader | Azure & Exchange 365 Expert | Data-Driven Strategist | PMP & Six Sigma Certified | Driving Digital Transformation
- Role
- Technical Operations Manager at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Krishna Gautam
As a results-oriented Technical Operations Manager with a proven track record in the IT/ITES industry, I bring over a decade of experience leading global operations teams and driving digital collaboration strategies. My expertise lies in optimizing enterprise IT environments, particularly around Microsoft Exchange 365, Azure, AWS, Power BI, and AI-based solutions like Chat GPT, to boost team productivity and customer satisfaction.Currently leading high-performance operations in a fast-paced tech ecosystem, I am known for my strategic thinking, effective leadership, and data-driven decision-making. I’ve been recognized with awards such as the Operations Gladiator and Operations Rockstar, reflecting my dedication to excellence.With certifications in PMP, Lean Six Sigma Green Belt, and Data Analytics, plus an executive program from IIM Vizag, I continuously seek to blend technical acumen with business impact.My goal is to join visionary companies like BCG, Microsoft, Accenture, TCS, Infosys, or Google in a Technical Operations or Digital Collaboration leadership role—on-site in Gurgaon or hybrid—where I can scale digital initiatives and optimize operational frameworks.Let’s connect if you\'re looking for a dynamic, forward-thinking leader who transforms vision into results.
Experience
Technical Operations Manager
May 2024 — Present · Gurugram, IN
Leading a span of 51+ in managing global IT operations and ensuring 99.9% uptime across all collaboration platforms including Azure, AWS, Microsoft Exchange 365, SharePoint, and Teams, etc. Designed and implemented data dashboards using Power BI, enabling a 30% improvement in SLA tracking and reporting accuracy.Spearheaded a cross-functional digital transformation initiative that resulted in a 25% efficiency gain and earned the Operations Gladiator Award.Integrated ChatGPT-based AI assistants to automate support workflows, reducing manual effort by 40%.Regularly collaborated with senior stakeholders to deliver business-aligned technical roadmaps.
Education
Indian Institute of Management Visakhapatnam
Senior Management Program
Lovely Professional University
B-tech, Information Technology
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