Kishor
Head- Service Operations(PAN India)
- Role
- Deputy General Manager- (Head-customer Service) at Autometers Alliance Ltd
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Kishor
Experienced Product Head with a demonstrated history of working in the electrical and electronic manufacturing industry. Skilled in Management, Electrical Engineering, Electronics, Power Electronics, and Commissioning. Strong support professional with a Diploma in Electronices Engg. focused in Electronices Engg. from UPTU, Lucknow.
Experience
Deputy General Manager- (Head-customer Service)
Nov 2021 — Present · Noida, IN
Responsible for Service Operations delivery Excellence.• • Heading Service Operations team across National Level.• • Responsible for Customer Satisfaction, Support Cost and Revenue• • Managing a team of More than 200+ On Roll & Of Roll at national Level.• • Focused approach AMC / Spare Sales.• • Manage Cost at all areas - Materials and Distribution• • Effective inventory control by deploying innovative methods• • Setting up and revamping existing Processes for better efficiency• • Structured review of each function to have desired results.• • Partner Claims processing for Prompt service delivery•.Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation.•. Monitoring & supervision of proper installation and maintenance of the products. •. Plan and impart refresher training course to the service engineers as per ISO guideline.•. Implementation of reliability improvement plan as time to time suggested by in-house R&D.•. Ensure timely completion of preventive maintenance schedules of under AMC products.•. Ensure prompt attention (as per term & conditions AMC) to the break down / PMs.•. Ensure to cover maximum equipments in AMC to generate the maximum revenue. •. Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow.•. Meetings related to products at RDSO and other railways offices.
Education
UPTU, Lucknow
Electronices Engg.
Skills
- Engineering Management
- Electronics
- Project Planning
- Inverters
- Electrical Engineering
- Power Electronics
- Product Development
- Commissioning
- Management
- Maintenance & Repair
- Engineering
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